If you want to develop a system for the continuous improvement of your telephone inbound and outbound calling you will want to evaluate our coaching tool. The coaching can be for telephone sales techniques, customer service skills training or customer handling training.
If you would like to find out more about our telephone sales coaching tool please contact Lianne 07886088980
- The first step is to identify the behaviours that will lead to sales or good customer service.
- Then you can begin to analyse your current calling and look for good practice that can be shared.
- You can look for areas for improvement and suggest ways that a situation could have been handled better.
- You can analyse the calling behaviour over a period of time and look for patterns and where further interventions may be required.
- You can deliver regular bite size skills updates or challenges to keep your team constantly revising and developing their skills.
The coaching interventions can be made by the individual for self-improvement of their own techniques. Alternatively, It can be done by an internal coach or manager or Anise Development can provide the coaching expertise. Of course, you can have a combination of any of these methods.
Our telephone coaching tool can be combined with a training workshop. Training provides delegates with the skills and knowledge they need and the coaching tool helps them maintain and develop the required behaviours.
Contact Lianne to find out how our telephone coaching tool can help you improve your inbound and outbound performance – (click to connect).
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